Last updated: June 2, 2026

Terms of Service

These Terms of Service ("Terms") govern your access to and use of the HDM Xperts platform at hdmxperts.com and the training, consulting, and research services provided by HDM Business Consulting One Member PLC ("Company," "we," "us," or "our"). By using our platform or services, you agree to be bound by these Terms.

1.Acceptance of Terms

By accessing, browsing, or using the HDM Xperts platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not access or use the platform. We may update these Terms from time to time; continued use after changes constitutes acceptance of the updated Terms.

2.Eligibility and Account Registration

To use the platform, you must be at least 18 years old and capable of forming a legally binding contract. You agree to: (a) provide accurate, current, and complete registration information; (b) maintain and promptly update your account information; (c) maintain the confidentiality of your login credentials; (d) notify us immediately of any unauthorized access; and (e) accept responsibility for all activities under your account. We reserve the right to refuse registration, suspend accounts, or terminate access for violation of these Terms or applicable law.

3.Services and Engagements

The platform connects clients with qualified experts for training, consulting, and research services. Each engagement is governed by a separate Service Agreement, Statement of Work (SOW), or Engagement Letter that supplements these Terms. In the event of a conflict, the Service Agreement prevails. We do not guarantee that any particular expert will be available or that any engagement will yield specific results. Service descriptions on the platform are for informational purposes and do not constitute a binding offer.

4.Fees, Payments, and Taxes

Fees for services are as set forth in the applicable Service Agreement or invoice. Unless otherwise stated, all fees are quoted in US Dollars. Payment terms are net 30 days from invoice date unless otherwise agreed. Late payments accrue interest at 1.5% per month (18% per annum) or the maximum rate permitted by law. You are responsible for all applicable taxes, including VAT where applicable. Our TIN is 0041144076. We use PCI-compliant third-party payment processors and do not store full credit card numbers.

5.Refund and Cancellation Policy

Cancellation and refund terms are specified in each Service Agreement. Standard policy: (a) you may cancel within 14 days of engagement start for a full refund if no substantial work has been performed; (b) partial refunds are calculated based on completed milestones if cancellation occurs mid-engagement; (c) custom deliverables, completed digital products, and training sessions that have commenced are non-refundable; (d) refunds are processed within 10 business days of approval. All refund requests must be submitted in writing to finance@hdmxperts.com.

6.Intellectual Property Rights

(a) Deliverables: Upon full payment, all rights, title, and interest in deliverables created specifically for you under a Service Agreement are assigned to you. (b) Pre-existing Materials: We retain all rights to our pre-existing methodologies, tools, frameworks, software, templates, and proprietary knowledge. (c) Your Content: You retain all rights to content you submit. You grant us a non-exclusive, royalty-free license to use your content solely to provide services to you. (d) Platform: The platform, its design, code, and underlying technology are our exclusive property. You may not copy, modify, reverse engineer, or create derivative works without our written consent.

7.Confidentiality

Both parties agree to maintain the confidentiality of non-public information disclosed during the engagement ("Confidential Information"). This includes business strategies, financial data, customer lists, technical specifications, trade secrets, and engagement deliverables not yet made public. This obligation survives termination for 5 years (or perpetually for trade secrets). Confidential Information does not include information that is or becomes publicly available without breach, was known prior to disclosure, is independently developed, or is required to be disclosed by law.

8.Service Delivery and Timelines

Project timelines provided in Service Agreements are estimates based on current scope and assumptions. We will use reasonable efforts to meet stated deadlines. Timelines may be adjusted due to: (a) changes in scope requested by you; (b) delays in your provision of required information, feedback, or approvals; (c) expert availability; (d) technical issues beyond our reasonable control; or (e) force majeure events. We will notify you promptly of any anticipated material delays.

9.Limitation of Liability

To the maximum extent permitted by applicable law: (a) our aggregate liability for any claim arising from or relating to these Terms or any engagement shall not exceed the total fees paid by you for the specific service giving rise to the claim during the 12 months preceding the event; (b) in no event shall we be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost revenue, loss of data, or business interruption; (c) this limitation applies regardless of the legal theory under which the claim is brought.

10.Indemnification

You agree to indemnify, defend, and hold harmless HDM Business Consulting One Member PLC, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the platform in violation of these Terms; (b) your content or materials that infringe any third-party intellectual property rights; (c) your violation of applicable law; or (d) your breach of confidentiality obligations.

11.Termination

(a) Either party may terminate a Service Agreement according to its terms, typically with 30 days written notice. (b) We may suspend or terminate your access to the platform immediately without notice if you breach these Terms, violate applicable law, or engage in fraudulent or harmful activities. (c) Upon termination, you remain liable for all fees incurred before termination. (d) Provisions regarding intellectual property, confidentiality, limitation of liability, indemnification, and governing law survive termination.

12.Governing Law and Dispute Resolution

These Terms are governed by the laws of the Federal Democratic Republic of Ethiopia. Any dispute arising from or relating to these Terms shall first be attempted through good-faith negotiations. If unresolved within 30 days, the dispute shall be finally settled by binding arbitration in Addis Ababa, Ethiopia, in accordance with the Arbitration Rules of the Ethiopian Arbitration and Conciliation Centre (EACC). The arbitration shall be conducted by a single arbitrator, and the decision shall be final and binding. Each party bears its own legal fees unless the arbitrator awards fees to the prevailing party.

Contact Information

For questions about these Terms, please contact us:

  • Entity: HDM Business Consulting One Member PLC
  • TIN: 0041144076
  • Address: Kirkos Subcity Wereda 10, Ras Mekonnen Ave, Leghar, Addis Ababa, Ethiopia
  • Phone: +251 967 88 31 83
  • Email: info@hdmxperts.com
  • Legal: legal@hdmxperts.com